Perhaps you’re looking for the best ZenDesk alternatives for your business. We’ve handpicked some for you in this article you’re reading on NaijaKnowHow. So let’s get started as we walk you through the list of the best alternatives to ZenDesk.
ZenDesk is one of the best customer support software for businesses, you can always integrate it with your website. By using ZenDesk, you’ll have an easier way to respond to multiple customers and it allows more than one agent to offer customer support.
But there’s a downside to using ZenDesk, and that is the pricing option. Well, there are other alternatives that you can use. In this list below, we’ve curated the best ZenDesk alternatives that offer top customer support services at a cheaper rate.
List of The Best ZenDesk Alternatives (Free & Paid)
The customer support software that we’ve listed below is a great option to use ahead of ZenDesk. They offer good pricing options and are easier to set up.
1. Freshdesk
Freshdesk offers both free and paid services for businesses that need their customer service software. Freshdesk is widely used by top companies in the world, there are a lot of reasons why you’d choose it ahead of ZenDesk. While using FreshDesk, you’ll enjoy features like customizable ticketing, workflow automation and a support system to assist your staff during complex issues.
Freshdesk also includes a built-in phone channel, making it a great choice for businesses that want a unified support experience for customers. Collaboration tools facilitate teamwork and communication within the support team, ensuring that customer issues are resolved quickly and effectively. It is arguably one of the best ZenDesk alternatives out there.
2. Zoho Desk
One of the reasons why Zoho Desk is quite ahead of ZenDesk is the multichannel support system. While using Zoho Desk, you can answer your customers in different ways. Zoho Desk has over 50 channels that include social media platforms and email clients. You’ll love Zoho Desk for the robust ticketing system that it has.
Zoho Desk is a great option compared to ZenDesk aside from the pricing option. Zoho Desk comes with an AI-powered chatbot that can help customers find the answers they need quickly. You can use Zoho Desk to streamline your workflows, setting up Zoho Desk is quite easy and that’s why it’s one of the best out there.
3. Help Scout
With just $20/month, you can use Help Scout for your customer service. Help Scout is used by plenty of businesses, there are a lot of features it offers. You’ll be able to create multiple tickets with Help Scout. Some of the main features of Help Scout include in-app messaging, better customer management options, live chat and real-time reporting.
Help Scout is one of the best alternatives to ZenDesk, you can use Help Scout to track your customer engagements via closed and open tickets. In addition, Help Scout includes automation tools that can streamline support workflows, allowing support staff to focus on more pressing issues.
4. Tawk.to
Tawk.to is a customer service software I’ve seen on a few websites and also used once. You’ll surely love it if you’re on a no-budget plan for a ZenDesk alternative. You can integrate it into your website and offer your customers a faster way to reach you. Tawk.to is very easy to use and it has cool features that you’ll love.
You’ll find this tool supporting over 45 languages, it has shortcuts, and you can monitor your website visitors. Tawk.to will give you accurate engagement tracking and reports. You can also integrate a virtual assistant to help you give quick responses to your visitors while you’re away. One of the best ZenDesk alternatives that you can use for free is Tawk.to
5. HubSpot Service Hub
Another alternative to ZenDesk on this list is HubSpot Service Hub. It offers integration with other HubSpot tools, as well as CRM and marketing automation software. The software includes a knowledge base that can be used to provide customers with self-service support options.
With HubSpot Service Hub, you can also integrate an AI chatbot that’ll help customers find answers to their questions quickly. There’s also an automation tool provided by HubSpot Service Hub. It can help reduce load and traffic from customers, it also supports multi-staffs.
6. Intercom
Intercom is another great option that helps both large and small-scale businesses in customer service. This tool offers a way for businesses and customers to relate better. It offers a lot of features, one of the best is the live chat features, you can use it for ticket workflows and it supports more than one agent answering customers.
There’s also help support for customers to use while you’re away, you can integrate that easily. The pricing of Intercom can’t be compared to that of ZenDesk. Intercom leaves room for collaboration, staff can work together in multiple ways.
7. Salesforce Service Cloud
Salesforce Service Cloud also offers multichannel support, allowing businesses to offer support through multiple channels, including email, chat, social media, and phone. Integration with other Salesforce products and third-party systems is also available. Salesforce Service Cloud features a ticketing system that allows businesses to efficiently manage customer support requests.
Whether you’re away or active, Salesforce Service Cloud will offer you a way to resolve customer issues really fast. This tool works better than ZenDesk. The pricing is fair and the integration process is not that tedious. It is of the best customer service software like ZenDesk.
8. Kayako
Lastly, Kayako is another great open for businesses. If you’re looking for customer support software that’ll let you use live chat, create tickets. Kayako is a great choice, you can also enable customer self-service options on Kayako. It has robust features, you can consider Kayako as a great option ahead of ZenDesk.
Kayako’s live chat feature allows businesses to engage with customers in real time, providing fast and personalized support. Kayako also offers a customer portal that allows customers to view their support history and track the status of their support requests. Kayako is one of the best ZenDesk alternatives and there’s no doubt about that.
Conclusion
While looking for customer support software to use for your business, ZenDesk is a great option for sure. But if you’ll consider pricing, features and user accessibilities, then you’ll know the ZenDesk alternatives above are the best you can use.
